Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For normal standard shipping:
1) Ships to USA/UK/Canada by free shipping base on economic/standard shipping with tracking number, it estimated about 8-20days depend on your local delivery.
2) Usually will ship out item within 2-5business day.
We will provide the tracking # of parcel once the goods be shipped out by email notification.
If you were urgently needed that have to deliver through Expedited Express DHL/Fedex, we do also offer the option to you by switch to alternative shipping option on cart check out option.
If you were not free shipping zone, add product to cart with your address by giving the shipping cost automatic will show up. If our site show up with “shipping cost please check with us” , pls contact us through item description to submit a email form at contact us page.
It is shipped from our China warehouse.
If you need to swap an item
Returns and Exchanges
1) In case of shipping wrong items, missing item or item damaged during shipping, please contact us to report the error or damage. You will need to provide photos of the products to prove that we shipped the wrong items or damaged during shipping. We will exchange the items or you return the products and get full refund.
2) If the products have quality issues, as long as the product is unused or unwashed, you can return it to us in its original package within 7 days after received the parcel. We will either offer you a full refund or exchange according to your requests within 7 days after recieved return product.
You can apply for refund under the following circumstances:
1) We shipped the wrong products, and it had been returned back.
2) Products damaged during shipping process.
3) Missing, shorted, or broke.
About Shipping Cost on return.
If exchange / return of products are caused by shipping wrong items, missing item or item damaged, seller will cover the shipping cost. Other exceptional case will need buyer cover the shipping cost.
Please contact us customer service at Contact us.
Sure. Please free feel to contact us at contact us page.
